I switched my DAB radio alarm clock off at the wall while I was away for a week. I've switched it back on, but all it does is hum even on standby - the hum gets worse if I press the On button.
I tried the manufacturers technical helpline but the person was obviously not a technician!
Anyway, does anyone know of an electrician type person in Edinburgh they'd recommend before I have to go to the fuss, bother and expense of sending the thing back to Roberts?
Help - Digital Radio Needs Fixed
Re: Help - Digital Radio Needs Fixed
where did you buy it from? and when?
first thing to do is to take it back tot he retailer, quoting "sale of goods act", I believe the relevant bit is "sale of goods act 1979, section 14" but there may be some lawyery types on here that could confirm or correct me.
It essentially says that electrical items are required to operate satisfactorily for a reasonable amount of time (ambiguous, but I would say 10 years for a radio is reasonable).
The problem with having a non-manufacturer electronic type have a look at it, is that if anyone opens it up, it will void your warranty, so if they can't fix it, you can't send it back.
Have you got a make and model number?
If you really don't want to send it back, then I could probably have a look at it for you, but you'd lose your warranty and you might just end up with a pile parts which don't even hum anymore.
first thing to do is to take it back tot he retailer, quoting "sale of goods act", I believe the relevant bit is "sale of goods act 1979, section 14" but there may be some lawyery types on here that could confirm or correct me.
It essentially says that electrical items are required to operate satisfactorily for a reasonable amount of time (ambiguous, but I would say 10 years for a radio is reasonable).
The problem with having a non-manufacturer electronic type have a look at it, is that if anyone opens it up, it will void your warranty, so if they can't fix it, you can't send it back.
Have you got a make and model number?
If you really don't want to send it back, then I could probably have a look at it for you, but you'd lose your warranty and you might just end up with a pile parts which don't even hum anymore.
IIRC John Lewis has a free 5 year warranty on all their electrical goods.Poppy wrote:Ignoring Porty's unhelpful post, I'll answer Grunk's helpful one I'm going to speak to John Lewis first as I bought it there over 3 years ago.
It's a Roberts Gemini 9 (and "CRD-9" comes into it too after the Gemini 9 bit on the front).
However I'm not sure if this was the case 3 years ago, but chances are the customer services people wont know what their policy was 3 years ago, so you may be able to get away with it.
You'll need proof of purchase though.
actually checking <a href="http://www.johnlewis.com/Help/Help.aspx?HelpId=9"> this </a> link, 5 years is for telly's. you might be able to get it included in the 3 year domestic appliance warranty, otherwise just cry a bit and use the "sale of goods act" line.
We've twice had to take back DAB radios, which were faulty, to John Lewis Poppy. Suspect they may have heard your story before , even if it is a Roberts. Like you I had chucked away the receipt, but they were really helpful.
(If you paid through a bank account I know JL would accept a statement showing the transaction).
Have you looked on the radio section of http://www.digitalspy.co.uk/forums/ for others with similar problems?
(If you paid through a bank account I know JL would accept a statement showing the transaction).
Have you looked on the radio section of http://www.digitalspy.co.uk/forums/ for others with similar problems?
