Broadband

Bob Jefferson · Post by **Bob Jefferson** » 24 Oct 2005, 21:15

I'm Telewest and my connection (1MB supposedly upgraded to 4MB) is nowhere near what they promise. It took me almost 5 mins to dl that file.

As a footnote to my earlier tale of woe, the engineer turned up to discover that someone had cut through the cable in the street. Can you guess who?

Bob Jefferson · Post by **Bob Jefferson** » 24 Oct 2005, 21:19

CatzVP wrote:
Bob Jefferson wrote: Oh, and the Â£150 it cost to repair the boiler which failed to re-ignite when we were finally re-connected.

Sounds as if your thermocouple needed replaced, 150 quid is a bit steep

Thermocouple had gone but we're used to that - it seems to need replaced every 2 or 3 years but the valve had gone as well (it's a 30 yr old boiler). The guy was excellent btw and I would be happy to recommend.

bellybabe · Post by **bellybabe** » 25 Oct 2005, 12:19

Hm, doesn't say "Up to..." in this email I just got...but I thought their literature had always said "Up to", even if the old days of no MB.

Dear Customer,

We're pleased to tell you that we have upgraded your speed from 1Mb to up to 4Mb. We have also increased your upstream speed to up to 384k from 128k.

Whatever you do online you can now enjoy doing it even faster with the free extra speed. So why not use it to download music* or send photos to your friends and family.

The Team at blueyonder

I've not tested it though. And I've been happy with broadband from Blueyonder all the time we've had it - having seen my FIL's BT connection I think TW are doing ok.

Maria · Post by **Maria** » 25 Oct 2005, 12:46

Bellybabe wrote:Hm, doesn't say "Up to..." in this email I just got.

Yes it does!

Dear Customer,

We're pleased to tell you that we have upgraded your speed from 1Mb to up to 4Mb.........

I used the useful info from Ifstar's link to find out how to find lots of techie info about my connection with which I've bombarded the staff in Technical Support at Blueyonder. I'm just hoping they don't phone to talk to me about my tracer route,modem log, ping results et al. I won't sound so knowledgeable then

bellybabe · Post by **bellybabe** » 25 Oct 2005, 12:59

Marya wrote: Yes it does!

Oh. Er. Quite. Um.

And now you've replied I can't slink away and delete or edit that without anyone noticing.

Yes. Anyway...what were we saying?

Maria · Post by **Maria** » 25 Oct 2005, 14:00

Marya wrote: I used the useful info from Ifstar's link to find out how to find lots of techie info about my connection with which I've bombarded the staff in Technical Support at Blueyonder. I'm just hoping they don't phone to talk to me about my tracer route,modem log, ping results et al. I won't sound so knowledgeable then

Well it looks like it was worthwhile digging up all the info. Just been told that a Tech visit has been booked as my modem signals are too low.
Cheers Ifstar!

ecm · Post by **ecm** » 25 Oct 2005, 17:24

We got our e-mail today from TW and it's looking good and improved at the minute.
We'll see how consistent it proves to be.

teddygirl · Post by **teddygirl** » 25 Oct 2005, 17:43

We got our e-mail today too and things certainly seem to be a lot faster at the moment. Hopefully it will prove to be reliable.

Maria · Post by **Maria** » 28 Oct 2005, 10:38

Marya wrote: Just been told that a Tech visit has been booked as my modem signals are too low.
Cheers Ifstar!

Had my visit from a very nice service engineer who told me his visit was a complete waste of time. The problem lies with Telewest as their Edinburgh UBRs cannot cope with the numbers that have been upgraded. There had been a meeting that day concerning this but he didn't know what the outcome was. It's a case of just waiting and hoping that things will get faster soon.
If anyone else wants to check out their Blueyonder speed try the speed test on here http://www.websupportpage.co.uk/
Oh well, I might not be getting the promised 4MB but it's still faster than my old 1MB connection.

ifstar · Post by **ifstar** » 28 Oct 2005, 12:24

Ran the speed test on that site, coming out at about 3.34Mb for me and says that I should be downloading at 428KB - which is nonsense as I was happily downloading from the states last night at over 1Mb. As I said before, download some big files (50Mb plus) and see what sort of speed they come down at, Marya you would be looking for about 400/500KB per second.

Maria · Post by **Maria** » 28 Oct 2005, 12:56

ifstar wrote:Ran the speed test on that site, coming out at about 3.34Mb for me and says that I should be downloading at 428KB - which is nonsense as I was happily downloading from the states last night at over 1Mb. As I said before, download some big files (50Mb plus) and see what sort of speed they come down at, Marya you would be looking for about 400/500KB per second.

Just tried the Wolf movie one again Ifstar. Came out at 478 KB per sec. Big improvement on last Sat when I was downloading at 348 KB per sec.

foxy · Post by **foxy** » 03 Nov 2005, 22:24

Just had a look at the new Teleport service from Telewest which looks very state of the art. I may never have to set the video to record ever again

bearcub · Post by **bearcub** » 03 Nov 2005, 23:23

foxy wrote:Just had a look at the new Teleport service from Telewest which looks very state of the art. I may never have to set the video to record ever again

Got the 'flyer' through the door for that this week - been dying to give it a shot (sad, I know

), wasn't there last night so guess it's there now............"I'm going 'inside' and may be some time"

Poppy · Post by **Poppy** » 04 Nov 2005, 10:13

Was it there, BC? Tried briefly last night; it was there but wasn't doing anything as far as I could tell?

foxy · Post by **foxy** » 04 Nov 2005, 12:25

I had access to it last night Pops.......disappointingly, the Replay function does not seem to include ITV or Channel 4 programmes...so if you miss Lost, it's lost

bearcub · Post by **bearcub** » 05 Nov 2005, 14:20

foxy wrote:I had access to it last night Pops.......disappointingly, the Replay function does not seem to include ITV or Channel 4 programmes...so if you miss Lost, it's lost

Seems like they've only got BBC and Living channel TV shows at the moment - although apparently more will be on the way, probably once Telewest have done a deal with them.

Looks good, but will be better with more shows on it. I missed 'Rome' the other night and was looking forward to it, so may have a look later as think that might be on it.

Dakota · Post by **Dakota** » 07 Nov 2005, 19:39

Haven't got Teleport yet... I just get a message saying "temporarily unavailable". Anyone else in the same boat?

foxy · Post by **foxy** » 07 Nov 2005, 19:58

Dakota...have you tried re-booting your box...very technical I know

Mine was like a wonky VCR recording for the first few days but seems okay since I rebooted

Dakota · Post by **Dakota** » 07 Nov 2005, 21:22

Thank you for the suggestion.

Unfortunately, it didn't work, but it's what the helpline told me to do too! Seems my box is faulty, and they're sending someone out.

Dadaist · Post by **Dadaist** » 15 Nov 2005, 10:23

Teleport rocks!!

Show appear almost immediately after broadcast and stay up for a week.

I am rubbish at remembering to watch scheduled shows so this suits me - I am a big fan of the new comedy series "Broken News" and have only seen one episode in realtime - the other 2 on Teleport.

The pause / ffwd facility works well too. What with this and the broadband speedup, Telewest have done not bad recently.

Maria · Post by **Maria** » 15 Nov 2005, 10:37

Dadaist wrote:Teleport rocks!!

Thought I'd take a wee look to see what all the fuss was about. It asked me for my PIN number. My what?

Dadaist · Post by **Dadaist** » 15 Nov 2005, 10:41

Marya wrote:
Dadaist wrote:Teleport rocks!!
Thought I'd take a wee look to see what all the fuss was about. It asked me for my PIN number. My what?

Try 1234, or 2000, or 2001.

Even if you mess it up, there's an "unlock" thingie. But don't mess up the unlock thing or I think you have to phone them.

Talk Porty ~ Portobello

Broadband

Teleport

Re: Teleport